{"id":1037,"date":"2021-11-01T07:26:09","date_gmt":"2021-11-01T07:26:09","guid":{"rendered":"https:\/\/hotel.site7.eu\/fr\/?post_type=services&#038;p=1037"},"modified":"2026-04-15T18:07:50","modified_gmt":"2026-04-15T16:07:50","slug":"faq","status":"publish","type":"services","link":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/fr\/services\/faq\/","title":{"rendered":"Informations utiles"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1037\" class=\"elementor elementor-1037\" data-elementor-post-type=\"services\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33d6dfb7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33d6dfb7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b6b52e6\" data-id=\"6b6b52e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed30f14 elementor-widget elementor-widget-text-editor\" data-id=\"ed30f14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>FAQ &#8211; H\u00f4tel la Clef des Ch\u00e2teaux<\/h1><p>Retrouvez toutes les informations pratiques afin de faciliter votre s\u00e9jour \u00e0 l&rsquo;h\u00f4tel La Clef des Ch\u00e2teaux<\/p><h2>Informations pratiques<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0a55f2 elementor-widget elementor-widget-mixit7_faq\" data-id=\"f0a55f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"mixit7_faq.default\">\n\t\t\t\t\t<div class=\"mixit7-faq\" data-mode=\"closed\" role=\"list\">\n\n    \n    \n            <div class=\"mixit7-faq-category\">\n\n                \n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-sont-les-horaires-darrivee-et-de-depart\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16468\"\n                            type=\"button\"\n                        >\n                            Quels sont les horaires d&#039;arriv\u00e9e et de d\u00e9part ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16468\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Arriv\u00e9e \u00e0 partir de 14h00 \u2014 D\u00e9part avant 12h00. Une bagagerie est disponible si besoin.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-sont-les-horaires-du-restaurant\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16471\"\n                            type=\"button\"\n                        >\n                            Quels sont les horaires du restaurant ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16471\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Le restaurant est ouvert 7j\/7 : d\u00e9jeuner de 12h00 \u00e0 14h00, d\u00eener de 19h00 \u00e0 21h30. Petit d\u00e9jeuner : 15 \u20ac par personne.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quand-la-piscine-est-elle-accessible\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16474\"\n                            type=\"button\"\n                        >\n                            Quand la piscine est-elle accessible ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16474\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>La piscine est ouverte \u00e0 partir du 28 avril, de 10h00 \u00e0 19h30.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-les-animaux-sont-ils-acceptes\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16477\"\n                            type=\"button\"\n                        >\n                            Les animaux sont-ils accept\u00e9s ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16477\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Oui, les animaux sont les bienvenus. Un suppl\u00e9ment de 8 \u20ac par nuit et par animal sera appliqu\u00e9.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-que-proposez-vous-pour-les-familles\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16480\"\n                            type=\"button\"\n                        >\n                            Que proposez-vous pour les familles ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16480\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Chaises hautes, chauffe-biberon et lits b\u00e9b\u00e9 disponibles sur demande (selon disponibilit\u00e9).<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-lhotel-est-il-accessible-aux-personnes-en-situation-de-handicap\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16483\"\n                            type=\"button\"\n                        >\n                            L&#039;h\u00f4tel est-il accessible aux personnes en situation de handicap ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16483\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Oui. Des chambres adapt\u00e9es PMR sont disponibles en cat\u00e9gorie sup\u00e9rieure, sur demande.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-moyens-de-paiement-acceptez-vous\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16486\"\n                            type=\"button\"\n                        >\n                            Quels moyens de paiement acceptez-vous ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16486\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Visa, Mastercard, American Express, banques en ligne, Apple Pay et ch\u00e8ques vacances. Les ch\u00e8ques bancaires ne sont pas accept\u00e9s.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-y-a-t-il-un-parking\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16489\"\n                            type=\"button\"\n                        >\n                            Y a-t-il un parking ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16489\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Oui, un parking public ext\u00e9rieur gratuit est disponible.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-y-a-t-il-une-taxe-de-sejour\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16492\"\n                            type=\"button\"\n                        >\n                            Y a-t-il une taxe de s\u00e9jour ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16492\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>1,50 \u20ac par nuit et par personne de plus de 17 ans, \u00e0 r\u00e9gler \u00e0 l'arriv\u00e9e. Elle n'est pas incluse dans le tarif de la chambre.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quelles-sont-les-conditions-dannulation\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16495\"\n                            type=\"button\"\n                        >\n                            Quelles sont les conditions d&#039;annulation ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16495\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Elles varient selon le type de chambre et le tarif choisi. Veuillez saisir vos dates de s\u00e9jour lors de la r\u00e9servation pour consulter les conditions applicables.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-services-sont-disponibles-a-la-reception\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16498\"\n                            type=\"button\"\n                        >\n                            Quels services sont disponibles \u00e0 la r\u00e9ception ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16498\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>R\u00e9ception multilingue ouverte 24h\/24, service de conciergerie et bagagerie.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-comment-acceder-au-room-directory-et-a-la-charte-environnementale\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16501\"\n                            type=\"button\"\n                        >\n                            Comment acc\u00e9der au room directory et \u00e0 la charte environnementale ?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16501\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>T\u00e9l\u00e9chargez notre <span style=\"color: #413133\"><strong><a style=\"color: #413133\" href=\"https:\/\/www.hotel-la-clef-des-chateaux.fr\/wp-content\/uploads\/2022\/01\/room-directory-la-clef-des-chateaux.pdf\">room directory<\/a><\/strong> <\/span>et d\u00e9couvrez notre <span style=\"color: #413133\"><a style=\"color: #413133\" href=\"https:\/\/www.hotel-la-clef-des-chateaux.fr\/wp-content\/uploads\/charte-env.-1.pdf\"><strong>charte environnementale<\/strong><\/a><\/span> en cliquant sur les liens.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n            <\/div><!-- .mixit7-faq-category -->\n\n        \n<\/div><!-- .mixit7-faq -->\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":10757,"template":"","class_list":["post-1037","services","type-services","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/fr\/wp-json\/wp\/v2\/services\/1037"}],"collection":[{"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/fr\/wp-json\/wp\/v2\/services"}],"about":[{"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/fr\/wp-json\/wp\/v2\/types\/services"}],"version-history":[{"count":43,"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/fr\/wp-json\/wp\/v2\/services\/1037\/revisions"}],"predecessor-version":[{"id":16545,"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/fr\/wp-json\/wp\/v2\/services\/1037\/revisions\/16545"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/fr\/wp-json\/wp\/v2\/media\/10757"}],"wp:attachment":[{"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/fr\/wp-json\/wp\/v2\/media?parent=1037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}