{"id":1978,"date":"2021-11-01T07:26:09","date_gmt":"2021-11-01T07:26:09","guid":{"rendered":"https:\/\/www2.hotel-aria.fr\/services\/faq\/"},"modified":"2026-05-19T11:58:40","modified_gmt":"2026-05-19T09:58:40","slug":"faq","status":"publish","type":"services","link":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/en\/services\/faq\/","title":{"rendered":"Useful information"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1978\" class=\"elementor elementor-1978 elementor-1037\" data-elementor-post-type=\"services\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cfb4534 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cfb4534\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d24359a\" data-id=\"1d24359a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4181e1e elementor-widget elementor-widget-text-editor\" data-id=\"4181e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>FAQ \u2013 La Clef des Ch\u00e2teaux Hotel<\/h1><p>Find all the practical information you need to facilitate your stay at La Clef des Ch\u00e2teaux<\/p><h2>Practical information<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67bdf94 elementor-widget elementor-widget-mixit7_faq\" data-id=\"67bdf94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"mixit7_faq.default\">\n\t\t\t\t\t<div class=\"mixit7-faq\" data-mode=\"closed\" role=\"list\">\n\n    \n    \n            <div class=\"mixit7-faq-category\">\n\n                \n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-sont-les-horaires-darrivee-et-de-depart-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16469\"\n                            type=\"button\"\n                        >\n                            What are the check-in and check-out times?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16469\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Check-in from 2:00 PM \u2014 Check-out before 12:00 PM. Luggage storage is available if needed.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-sont-les-horaires-du-restaurant-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16472\"\n                            type=\"button\"\n                        >\n                            What are the restaurant opening hours?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16472\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>The restaurant is open 7 days a week: lunch from 12:00 PM to 2:00 PM, dinner from 7:00 PM to 9:30 PM. Breakfast: \u20ac15 per person.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quand-la-piscine-est-elle-accessible-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16475\"\n                            type=\"button\"\n                        >\n                            When is the pool open?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16475\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>The pool is open from April 28th, daily from 10:00 AM to 7:30 PM.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-les-animaux-sont-ils-acceptes-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16478\"\n                            type=\"button\"\n                        >\n                            Are pets allowed?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16478\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, pets are welcome. A supplement of \u20ac8 per night per animal will be charged.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-que-proposez-vous-pour-les-familles-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16481\"\n                            type=\"button\"\n                        >\n                            What do you offer for families?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16481\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>High chairs, bottle warmers and baby cots are available on request (subject to availability).<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-lhotel-est-il-accessible-aux-personnes-en-situation-de-handicap-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16484\"\n                            type=\"button\"\n                        >\n                            Is the hotel accessible for guests with disabilities?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16484\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes. Adapted rooms are available in the superior category, on request.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-moyens-de-paiement-acceptez-vous-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16487\"\n                            type=\"button\"\n                        >\n                            What payment methods do you accept?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16487\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Visa, Mastercard, American Express, online banking cards, Apple Pay and holiday vouchers (ch\u00e8ques vacances). Bank cheques are not accepted.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-y-a-t-il-un-parking-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16490\"\n                            type=\"button\"\n                        >\n                            Is there a parking area?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16490\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, a free outdoor public car park is available.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-y-a-t-il-une-taxe-de-sejour-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16493\"\n                            type=\"button\"\n                        >\n                            Is there a tourist tax?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16493\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, \u20ac1.50 per night per person over 17 years old, payable upon arrival. It is not included in the room rate.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quelles-sont-les-conditions-dannulation-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16496\"\n                            type=\"button\"\n                        >\n                            What are the cancellation conditions?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16496\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>They vary depending on the room type and rate selected. Please enter your stay dates when booking to view the applicable conditions.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-services-sont-disponibles-a-la-reception-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16499\"\n                            type=\"button\"\n                        >\n                            What services are available at the front desk?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16499\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Multilingual reception open 24\/7, concierge service and luggage storage.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-comment-acceder-au-room-directory-et-a-la-charte-environnementale-2\" role=\"listitem\">\n                        <h3 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-16502\"\n                            type=\"button\"\n                        >\n                            How can I access the room directory and environmental charter?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h3>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-16502\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Download our <span style=\"color: #413133\"><strong><a style=\"color: #413133\" href=\"https:\/\/www.hotel-la-clef-des-chateaux.fr\/wp-content\/uploads\/2022\/01\/room-directory-la-clef-des-chateaux.pdf\">room directory<\/a><\/strong> and discover our<\/span> <span style=\"color: #413133\"><a style=\"color: #413133\" href=\"https:\/\/www.hotel-la-clef-des-chateaux.fr\/wp-content\/uploads\/charte-env.-1.pdf\"><strong>environmental charter<\/strong><\/a><\/span> by clicking the links.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n            <\/div><!-- .mixit7-faq-category -->\n\n        \n<\/div><!-- .mixit7-faq -->\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":16735,"template":"","class_list":["post-1978","services","type-services","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/en\/wp-json\/wp\/v2\/services\/1978"}],"collection":[{"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/en\/wp-json\/wp\/v2\/services"}],"about":[{"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/en\/wp-json\/wp\/v2\/types\/services"}],"version-history":[{"count":34,"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/en\/wp-json\/wp\/v2\/services\/1978\/revisions"}],"predecessor-version":[{"id":17422,"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/en\/wp-json\/wp\/v2\/services\/1978\/revisions\/17422"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/en\/wp-json\/wp\/v2\/media\/16735"}],"wp:attachment":[{"href":"https:\/\/www.hotel-la-clef-des-chateaux.fr\/en\/wp-json\/wp\/v2\/media?parent=1978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}